Provider Help & FAQ

Everyone on musenest is identity-verified before going live — it protects you and keeps the platform clean. You'll upload a government photo ID and a quick selfie during onboarding; an admin reviews it, usually within a day.

If something's off, you'll get an email asking you to resubmit — nothing publishes until you're approved.

In the Messages app on your phone, open the ☰ menu → App lock and set a PIN. The app then locks itself whenever you leave and come back, so nobody who picks up your phone can read your messages.

Yes — turn it on. It adds a second check when you sign in, so someone who steals your password still can't get into your account. Escort accounts get attacked constantly; this is the single best thing you can do to protect yourself and your clients.

Turn it on in Dashboard → Settings → Security. Two choices:

• Email codes — we email you a 6-digit code when you sign in on a new device. Nothing to install.
• Authenticator app (recommended) — a free app (Google Authenticator, Authy, or 1Password) shows a code that changes every 30 seconds, even with no signal. More secure, and we remember your device for 30 days instead of 24 hours.

When you set up the app, you'll get backup codes — save them somewhere safe. Each one lets you sign in once if you ever lose your phone.

Your plan covers your hosted website, dashboard, messaging, media, and everything you manage here. You start with a free trial, then billing begins automatically on the date shown in Manage Account.

Manage or update your card any time under Manage Account. If a payment fails you get a grace period and email reminders before anything is paused.

You can pay monthly ($249/month) or yearly ($2,490/year, which is two months free). Switch any time under Manage Account.

• Nothing is charged when you switch. The change takes effect at your next billing date, and there is no proration.
• The screen shows the exact date and amount your card will be charged before you confirm.
• Changed your mind? Until that date you can cancel the switch from the same page.

Your site pulls from one set of details — hero photo, about, services, rates, calendar — and the theme just controls the look. So you fill things in once and can restyle any time.

• Site Editor — your about text, services, rates, travel, contact.
• Gallery & Photo library — upload and arrange photos.
• Theme Studio — switch the whole visual style with a click.
• Testimonials — reviews on your page.

You keep your domain at the company where you bought it (GoDaddy, Namecheap, and so on). Nothing is transferred. You tell that company to point to musenest by changing two settings called nameservers. It takes about five minutes.

1. In musenest, open Domain & email and type your domain under Use your own domain, then tap Connect.
2. musenest shows two nameservers. Tap Copy next to each one.
3. At your registrar, open the domain's settings, find Nameservers (sometimes under DNS), choose Custom, paste the two, replace any that are there, and save.
4. Back in musenest, tap Check now. It can take a few minutes, up to a day. When the badge says Live, you are done.

If you pay for a listing, run an ad, or share your link on Instagram or X, you can see which of them actually brings people to your website. You give each place its own link. Every link opens your site, but it also records where the visitor came from. Then you can see which places are worth your money and your time.

1. In your dashboard, open Tracked links (in the sidebar, under My Website).
2. Pick where the link will live, such as your Instagram bio, a listing, or an ad.
3. Choose what it should open, then tap Create my link.
4. Copy the link and paste it into that place. Use a different link for each place.
5. Check What's working on your dashboard to see each place's visitors, new inquiries, bookings and earnings.

Every creator has her own referral link. When someone signs up through it and becomes a paying member, you earn one free month of musenest.

1. Find your link in Settings (the Refer a creator card), or in the app under More, then Refer a creator.
2. Share it anywhere: a message, a reply, your bio, a post. The "Site powered by musenest" line at the bottom of your own site is already your link.
3. You'll get an email when someone signs up. Your free month comes after their first real payment, not at signup.

Muse Chat is the private chat built into your musenest site. A client writes to you from your contact page, and the conversation lives in your musenest app, in one place. Your own phone number stays yours.

1. Open Settings, then Live Chat, and turn on Enable live chat.
2. Your contact page now asks clients I'm new here or We've talked before. New clients send an inquiry. Returning clients enter their email and get their private link, with no new inquiry.
3. Want clients to see how it works? In the same place, switch on Show the Muse Chat video on my contact page.
4. Replies you send arrive on the client's phone as a plain alert that says only "You have a new message."

Inquiries come in under Inquiries; ongoing people live in Clients (your CRM — notes, history, what they've spent, whether you'd see them again).

Set your availability in Calendar. From the phone app you can propose an appointment right in a chat, and close out past bookings as happened or no-show so your history stays accurate.

In the phone app, tap the ⚡ quick replies button to save the messages you send over and over — your screening blurb, your deposit instructions, a staged location note. Tap one to drop it in and edit before sending.

If you've saved a location in a booking's notes, a one-tap "📍 Location from booking" button appears so you can share the general area, then the exact details, on your own timing.

My Listings controls your promotional placements. You can pause or resume your ads any time — including from the phone app menu when you're away and want to go quiet for a bit.

Your public site is SFW, topless allowed (gender-neutral). Fully explicit content doesn't belong on the public site or in standard chat — that's what a Club page is for (see the Both / Content sections).

Every image is auto-moderated and fail-closed: if a check can't clear a photo, it's held rather than shown — not a judgment, just the safe default. Zero tolerance for anyone underage, always.

Your Club dashboard is at Dashboard → Club. Set your subscription tier(s) and price, then start posting. Fans subscribe to see your gated feed; you can also sell one-off unlocks and take tips.

• Content — your posts and the gated feed.
• Vault — reusable media you can attach or resell.
• Subscribers — who's subscribed, and messaging them.

Tags are short labels you attach to a post. They help fans find it, and they help you keep track of your own work. When you add a post you'll see three kinds:

• Primary tags (pick 1 to 3) — what the post is mainly about. Fans searching the Club, and our recommendations, count these the most. Think of them as the headline.
• Secondary tags (up to 10) — the extra detail: the setting, the outfit, the mood. Fans can use them to filter, but they count for less than primary tags.
• Internal tags (as many as you like) — your own private labels, like a shoot name or a campaign. Only you and musenest admins can see them. Fans never do, so use them to stay organized.

You can keep three primary tags at most. If you want to add a fourth, move one of the others down to secondary first. Tags come from an approved list, so if you don't see a word you want, pick the closest one.

Everything lives on one Media page: photos, videos and audio (you can even record audio right there). Pick an item to set who can see it, add alt text, or delete it; select several to change them at once.

All uploads flow through moderation first, then land in your paid page at the access level you choose. Explicit content is allowed on Club because it's age-verified and behind the paywall — never in standard chat or on your public site.

• Tips — fans can tip one tap on your content.
• Pay-per-view (PPV) — price a single post so fans unlock it individually; fans who already bought a piece of media aren't charged twice.
• Custom requests — fans commission content; a badge shows when new ones come in.
• Goal campaigns, promo links & broadcasts — run tip goals, share trackable links, and message all subscribers at once.

Club fan payments run through CCBill (the adult-industry processor), not the card we bill your subscription on. Your earnings accrue to a revenue ledger and are aggregated for payout at each cycle close. Track it all under Revenue and Analytics.

Report it under Leak reports, and file a formal takedown via our DMCA / Content Removal process — email [email protected] with the links and proof it's yours.

For non-consensual intimate imagery, also email [email protected] — those are prioritized.

They're two surfaces of one account. Your public site (SFW + topless) is your front door and where in-person conversations happen; your Club page (age-verified, paid) is where explicit content and fan billing live.

The golden rule: keep explicit content off standard chat and the public site — put it on Club, behind the paywall. Standard chat auto-blocks explicit images for exactly this reason.

Your sidebar reflects whichever side you're working on — the in-person tools (site, gallery, calendar, clients) or the Club tools (content, subscribers, revenue). Use the musenest | Club tabs at the top of the sidebar to move between them. Same login, same verified identity, one bill for the platform. Your Media page is shared by both, so you never upload anything twice.

Images run through automatic screening on upload and in chat. It's fail-closed — if a check can't confirm an image is clear, it's held rather than shown. Standard chat also blocks explicit images with a system notice to the sender, so a client never thinks you blocked them.

Content involving anyone under 18 is removed and reported without exception, everywhere on the platform.